Towuyi provides comprehensive after-sales support for orders placed both on our website and on Amazon, with coverage for up to 60 days after purchase.
Simply fill out the form or send us an after-sales support email directly, and we will reply within 1–2 business days.
You can contact our after-sales team through the contact form on our website or by email. We will review your request and reply as soon as possible.
Please provide your order number, product name, purchase channel, and a brief description of the issue so we can assist you more efficiently.
Our team will review your submission and usually respond within 1–2 business days.
This depends on the specific issue. In some cases, a return may not be required. Our support team will confirm the best solution after reviewing your request.
Yes. Please let us know where you purchased the product and provide the relevant order details when submitting your request.
After-sales support typically covers product quality issues, functional problems, and other order-related concerns. Our team will review each case individually.
